Privacy Policy

CITUSPACE SL, with CIF B88557160 and registered address at Calle del Prado 26, 2º Ext D, 28014 Madrid, Spain, is responsible for the processing of personal data provided by users through this website.

1. Purpose of Data Processing

The personal data provided by users will be used for the following purposes:

  • Managing bookings and stays in medium- and long-stay accommodations.
  • Communicating with users regarding their reservation, providing assistance during the stay, and related services.
  • Sending promotions, offers, and commercial communications, only if the user has given prior consent.
  • Complying with applicable legal and fiscal obligations.

2. Legal Basis

The processing of personal data is based on:

  • The execution of a contract or provision of services requested by the user (booking accommodation).
  • The user’s explicit consent for receiving commercial communications.
  • Compliance with legal obligations.

3. Data Recipients

Data may be shared with third-party collaborators only to the extent necessary for the proper provision of services (e.g., cleaning, maintenance, or technical assistance companies). These third parties are bound by confidentiality obligations and must comply with data protection regulations.

4. User Rights

Users have the right to:

  • Access, correct, or delete their personal data.
  • Limit or object to the processing of their data.
  • Request data portability.
  • Withdraw consent at any time regarding commercial communications.

To exercise these rights, users can contact reservations@cituspace.com or send a letter to Calle del Prado 26, 2º Ext D, 28014 Madrid, Spain.

5. Data Retention

Personal data will be retained as long as necessary to fulfill the purposes for which it was collected, while a contractual relationship or consent for commercial communications exists, or as required by legal obligations.

6. Security

CITUSPACE SL implements the necessary technical and organizational measures to ensure the security of personal data and to prevent unauthorized access, alteration, loss, or misuse, in accordance with GDPR and LOPDGDD.

7. Changes to the Privacy Policy

CITUSPACE SL reserves the right to modify this Privacy Policy to adapt to legislative updates or changes in the services provided. Any changes will be published on this page.