General Terms and Conditions of Bookings
CITUSPACE SL, with CIF B88557160 and address at Calle del Prado 26, 2º Ext D, 28014 Madrid, Spain, owner of the website [domain], regulates the relationship between users and the company regarding the booking and use of medium- and long-stay accommodations offered through the portal. Making any booking implies full acceptance of these Terms and Conditions.
1. User The person making the reservation must be of legal age and guarantees the accuracy of the information provided during the booking process.2. Booking Process and Payment Reservations can be made online, by phone, or by email and are considered confirmed when the user receives an email with the booking confirmation. Payment must be made in advance by credit/debit card or bank transfer, subject to approval by the payment provider. All payments must be made exclusively by card or transfer; cash payments are prohibited.
3. Check-in / Check-out Check-in is from 3:00 PM and check-out is before 10:00 AM. Early or late arrivals or departures may incur additional charges as indicated in the corresponding sections.
4. Data Protection All personal data is stored on a secure server with access restricted to authorized personnel. Data is used solely for reservation management, communication regarding the stay, and, if authorized, future promotions. Strictly necessary data for the stay, such as name, phone number, or access codes, may be shared with authorized service providers (cleaning, maintenance, technical assistance) under confidentiality and in compliance with GDPR.
5. Occupants Guests may only accommodate the maximum number of people indicated in the property description and booked rate.
6. Cleaning Properties are delivered in acceptable cleanliness conditions and guests must maintain reasonable cleanliness during their stay. Weekly cleaning applies only to reservations longer than seven nights, always outside the first 48 hours of the stay and the last 48 hours before departure, and not on public holidays. Bedding changes are available upon request only.
7. Equipment Guests must return the property in the same condition as found at check-in, including furniture and equipment.
8. Modifications CITUSPACE SL reserves the right to substitute the booked property with another of equal or superior characteristics in cases of force majeure, such as occupancy or unforeseen damage, without additional cost to the guest.
9. Damages Guests must report any damages within the first 24 to 48 hours of occupancy, including a detailed description and, if possible, photographic evidence. Attaching items to walls or modifying furniture is strictly prohibited. Guests, their company, or agency are responsible for restoration costs for any damage caused. CITUSPACE SL may access the property for technicians or maintenance, providing prior notice. Failure to report damages may make the guest liable for additional damages.
10. Cancellation Policy Non-refundable rates do not allow any changes or cancellations. Standard rates allow a 100% refund if cancelled more than 14 days prior to check-in.
11. Additional Charges
- Smoking Fine: 150€ + 21% VAT.
- Keys: Two sets provided. Lost keys: 150€ + 21% VAT; if replacement requires a visit: 50€ + 21% VAT.
- Extra Cleaning: Charged if the property is left in unacceptable condition.
- Pets: 350€ + 21% VAT per pet plus a 400€ deposit for property damage. Prior approval is required. Multiple pets may incur additional costs.
- Late Check-out / Stay Extension: Less than 24h notice: 30-50€ + 21% VAT; if cleaning cannot be done until the next day, one extra night will be charged.
- Baby Cot: 60€ + 21% VAT per stay, non-refundable. Bedding not included.
12. Liability CITUSPACE SL is not responsible for force majeure events or improper use of the property. Photos and descriptions are updated regularly but exact correspondence with the property is not guaranteed.
13. Governing Law and Jurisdiction These Terms are governed by Spanish law and any disputes will be submitted to the courts of Madrid unless otherwise legally required.
14. Consumer Rights These Terms do not affect the legal rights of guests under Spanish consumer protection law.
15. Data Protection Personal data will be processed in accordance with GDPR and LOPDGDD, as detailed in the website’s Privacy Policy.